Terms and Conditions

These terms and conditions explain the main rules for using Zanzo Casino’s website, creating and using a player account, accessing games, joining promotions, and using related services (the “platform”).

By visiting the platform, registering an account, or playing, you agree to follow these conditions of use and any additional rules shown in the cashier, promotion details, or game instructions. The goal is clarity and fairness - so you know what to expect, and so we can help keep the experience safe and balanced for everyone.

Zanzo Casino is operated by Volanta Group Digital LLC, 8 The Green, Ste A, Dover, Delaware 19901.

Eligibility - Who Can Use Zanzo Casino

Zanzo Casino is for adults only.

To use the platform, you must be at least 18 years old, or the legal age of majority for gambling-style entertainment where you live (whichever is higher). You are responsible for making sure that access to the platform is lawful in your location.

Access is intended for residents of the United States, and the operator may restrict or block access in certain states or regions. At the time of writing, restricted states include Idaho, Louisiana, Michigan, Montana, and Nevada. These restrictions may change based on legal, operational, or risk considerations.

Getting Started - Account Registration Rules

When you register, you agree to provide accurate, current information and to keep it updated if anything changes (such as your address, email, or payment details).

A few practical account rules apply:

• Your account must be registered in your own name, and you must be the person using it.
• You may only have the number of accounts the operator allows. If multiple accounts are created to gain an unfair advantage, the operator may limit or close them.
• One player cannot borrow another person’s identity, payment method, or account access.

Identity Checks (KYC) - Keeping the Platform Secure

To protect players and the platform, Zanzo Casino may request verification at registration, before certain features are unlocked, or when you request a redemption.

Verification may include requesting documents or information to confirm:

• your identity and age,
• your address and location,
• ownership of a payment method used on the platform,
• additional details required for security, compliance, fraud prevention, or prize processing.

If verification is not completed, the operator may pause certain actions (like redemptions) until the review is finished. In some situations, tax documentation may be requested where required by law.

Account Safety - Your Login, Your Responsibility

You are responsible for keeping your username, password, and login access confidential. Any activity that happens through your account is treated as authorized by you, unless the operator determines there has been a security issue that warrants a different approach.

Accounts are personal. They cannot be shared, transferred, sold, or used by anyone else, including friends or family members. If you suspect unauthorized access, contact support as soon as possible so the account can be protected.

Coins, Gameplay, and How the Platform Works

Zanzo Casino uses two types of coins:

Gold Coins (GC) are used for social-play games and are not redeemable for prizes.

Sweepstakes Coins (SC) are used in sweepstakes-style games and may be used to play for redeemable prizes, subject to eligibility, verification, and any applicable playthrough or redemption rules.

No purchase is necessary to participate. If Gold Coins are offered for purchase, purchasing Gold Coins does not increase your chances of winning.

Purchases, Redemptions, and Account Balances

If the platform offers coin packages or other purchase options, available payment methods may include Bitcoin/BTC, MasterCard, and Visa. Payment options, processing times, fees, limits, and availability can vary by location, account status, and provider requirements, and they may change over time.

When you request a redemption, the request may be reviewed before approval. The operator may apply reasonable checks to confirm eligibility, verification status, and account activity. This helps protect players from fraud, chargeback abuse, and unauthorized use.

Redemption timeframes can vary, but many requests are processed within 1-2 business days once eligibility and verification requirements are met. Minimum redemption thresholds may apply (for example, 50 SC), and additional rules may be shown in the redemption flow.

Bonuses and Promotions - Read the Offer Details Before You Opt In

Zanzo Casino may offer promotions such as sign-up rewards, discounted Gold Coin packages that may include promotional SC, daily bonus features, referrals, and VIP benefits. Each offer can have its own bonus terms, which apply in addition to these platform rules.

Common promotion conditions may include:

• eligibility and location requirements,
• time limits to claim or use rewards,
• wagering or playthrough requirements (for example, SC from promotions may need to be played at least once before redemption eligibility),
• game restrictions or contribution rules,
• limits on how rewards can be converted or redeemed, where applicable.

Examples of promotions you may see include a welcome reward (such as Gold Coins plus Sweepstakes Coins), a daily “Spin & Win” style bonus, and a refer-a-friend reward. The VIP Star Lounge, if available, may provide status tiers and perks based on activity, and those details may change over time.

Always check the specific promotion page before claiming, because that page controls the exact rules for that offer.

Game Access and Availability - What You Should Expect

The operator aims to provide stable access to the platform, but games, features, payment options, and promotions may not be available at all times or in every location.

Availability can be affected by maintenance, software updates, device compatibility, third-party provider outages, or technical issues. The operator may add, remove, suspend, or limit games or features to keep the platform compliant, secure, and running smoothly.

Fair Play Standards - Keeping the Experience Honest

By using the platform, you agree to play fairly and to use the services for personal entertainment purposes only.

Prohibited behavior includes, but is not limited to:

• providing false, misleading, or incomplete information,
• fraud, collusion, or attempting to exploit promotions in a way the offer was not intended,
• chargeback abuse or deliberately reversing payments after receiving value,
• using bots, scripts, automation tools, or unauthorized software,
• attempting to manipulate game outcomes, platform systems, or promotional mechanics,
• allowing any other person to access or use your account.

If the operator detects behavior that appears to undermine fairness, security, or the intended use of an offer, it may take steps to protect the platform and other players.

When We May Limit Service - Operator Rights and Account Actions

In order to maintain a safe, compliant environment, Zanzo Casino may refuse service, limit access to certain features, suspend promotions, pause redemptions, or close an account when it reasonably believes that:

• these site terms or offer rules have been broken,
• verification is incomplete or inconsistent,
• account activity indicates misuse, fraud risk, or prohibited conduct,
• access is not permitted in the player’s location.

When practical, the operator will aim to handle account reviews in a reasonable way and with clear communication through support channels.

Errors and Technical Issues - Fixing Mistakes Fairly

From time to time, technical problems can happen. This can include interrupted sessions, display errors, incorrect balances, game malfunctions, or promotions applying incorrectly.

If an obvious error occurs, the operator reserves the right to correct the mistake and to adjust outcomes affected by the error in a fair and reasonable way. If you notice something that does not look right, contacting support quickly helps resolve it faster.

Responsible Gaming - Keep It Fun and in Balance

Gambling-style gameplay should be treated as entertainment, not as a way to make money. If playing stops feeling fun, it is smart to take a break.

Responsible gaming tools may be available, such as deposit limits, time-outs, and self-exclusion options. For more information and support, visit the Responsible Gaming page.

Ownership and Site Content - Intellectual Property Basics

The platform’s design, logos, text, graphics, software elements, and other original content are owned by the operator or used under license. You may use the site for personal entertainment, but you may not copy, reproduce, republish, distribute, or commercially exploit platform content without written permission.

Third-Party Services - Games, Payments, and Tech Partners

Some parts of the platform may be provided or supported by third parties, including game studios and payment processors. For example, game content may come from providers such as 3 Oaks, Betsoft, Gaming Corps, Gamzix, Jili Games, Kalamba Games, Mancala Gaming, NetGaming, Novomatic, and Playson.

Because these services rely on external systems, availability and performance can be affected by provider updates, outages, or operational limits. The operator is not responsible for third-party issues outside its reasonable control, but it will typically work to restore normal access as quickly as it can.

Limits of Responsibility - A Practical View of Liability

To the extent permitted by law, Zanzo Casino is not responsible for losses or damages caused by:

• interruptions, delays, or downtime,
• device incompatibility or player-side connection problems,
• user error, forgotten credentials, or unauthorized access resulting from sharing login details,
• third-party service failures (such as payment networks),
• events outside reasonable control (such as broader service disruptions).

This section is not meant to remove player rights that cannot legally be limited. It is meant to set realistic expectations around online services.

“As Is” and “As Available” - No Guaranteed Uptime

The platform, games, and services are provided on an “as is” and “as available” basis. While the operator works to keep things running smoothly, uninterrupted access, constant availability, and error-free operation cannot be guaranteed.

Updates to These Terms - Staying Current

The operator may update these site terms from time to time to reflect changes in the platform, security needs, legal requirements, or operational practices. The latest version posted on the website applies from the date it is published, unless a different effective date is stated.

Checking this page occasionally is the best way to stay current, especially before you claim a new promotion or request a redemption.

Other Rules That May Apply - Related Policies

Depending on how you use the platform, you may also need to review related policies and guidelines, such as:

• the Privacy Policy,
• bonus or promotion-specific terms,
• cookie information,
• identity verification and anti-money laundering guidance, where applicable,
• responsible gaming information.

If there is a direct conflict between a specific promotion’s rules and these general platform rules, the promotion rules usually control for that offer.

Disputes and Governing Law - How Issues Are Handled

These service terms are governed by the laws of the State of Delaware. Where permitted, disputes may be resolved through binding arbitration rather than in court. If arbitration applies, the process and requirements will be provided as part of the applicable dispute procedure.

Contact Zanzo Casino Support

If you have questions about these terms, your account, verification, promotions, or redemptions, contact support through the platform’s official help options, including live chat, the FAQ section, or email at support@zanzocasino.com.

Using the platform means you are agreeing to these rules as they are posted. They are here to create clear expectations, protect players, and keep gameplay fair, secure, and enjoyable over the long run.